The Social Department is supplemented by the Islamic Careline in Johannesburg, Islamic Hopeline in Laudium and Islamic Helpline in Lenasia.
The Islamic Careline is a registered NPO (Non–Profit Organization) and maintains legitimate standards according to government regulations. The service is a project of the Jamiatul Ulama South Africa and is based in Johannesburg.
The need for the establishment of this organization was realized in 1992 when three Muslim women who were working in the field, identified the need for professional psycho-social services in the community. All three women were doing voluntary work at counselling organizations during the late 1980’s. The fact that an increasing number of Muslims were seeking these services prompted the three resourceful women to explore the possibility of such a counseling service for the local community.
The needs assessment showed that there was a definite gap in this field and together with the Jamiatul Ulama South Africa the women recruited, trained and supervised 5 volunteers who opened the doors of the Islamic Careline offices on 4 May 1994. Today the Islamic Careline is a registered non-governmental organization (NGO) that has grown to include and offer a wide variety of services to the entire community. These include:
Counselling for marital, drug and family problems
Reversions to Islam
Community development programmes including Ladies Lifeskills etc.
Support groups such as Hijab Support Group and First Wives Support Group
Basic Counselling Skills Training
Poverty reduction programmes
The staff and volunteers of the are academically trained and include social workers, psychologists, psychometrists and other social science professionals. The Islamic perspective of the various psycho-social problems dealt with always remains a priority of counseling models that are implemented. The staff of the Jamiatul Ulama South Africa are always on hand with the Shar‘î aspects of the issues. Ongoing in-service training ensures that counseling is done efficiently and professional standards are maintained at all times.
The Islamic Careline has made great strides in the objectives of achieving a healthy, holistic and harmonious Muslim Ummah. Evaluations and feedback from national and international sources have proven that the Islamic Careline has achieved much credibility in its activities and management. This project can only grow stronger and progress to become an integral psycho-social resource for the Muslim community.